Helpdesk Solution

BrainPulse’s Help Desk Solution is a powerful management tool that ensures the availability and elevates the service levels at reduced costs. It enables your IT services to run more efficiently and increases the customer service satisfaction. Our vast ranges of effective solutions are feature packed and are the best in the market with extensive statistics and unparalleled speed and reliability.

Our prime concern is to provide flexible and user friendly software that helps our clients to share the data with their employees and customers. Our applications provide maximum scalability and higher return on investments and are suitable for both small organization as well as the enterprise in large organizations.

KEY FEATURES

  • Complete Support Center Solution.
  • User friendly interface from which your clients can submit a ticket.
  • Troubleshooters similar to Windows Help troubleshooters where a person is guided by a series of questions to nail the problem.
  • Clients can easily download manuals, programs, guides and other files anytime in the download area.
  • Special announcement areas to keep the clients well informed about the company’s events.
  • Multi-language facility available.
  • A well integrated and searchable knowledge based system.

HELP DESK BENEFITS INCLUDE:

  • Excellent incident management and resolution capabilities.
  • Ensures quality services and efficient IT operations.
  • Easy installation, implementation and maintenance.
  • Adheres strictly to IT standards for security, scalability and usability.

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