Support System

24 x 7 Support system

BrainPulse support is the fastest and the most convenient method for most support requirements. Our support require you to login into your
Members Area
where you can create trouble tickets, accsess your account information and status, upgrade current subscribed plans, check network information and a host of other options.

Support Ticket System

The Ticketing system is the most effective method of instant communications. To post a ticket, clients may send in their request through email or you may Login into your members area and post their support ticket.

Technical Support Ticket
Technical Support Email
Members Area URL

Live Chat Support System

Catch our Technical and Sales representatives on live chat Support system anytime.

Online Live Chat System

Phone Support

Our Technical and Sales support staff is available on phone between 10:00 am to 6:30 pm to assist our clients with their queries.

Technical Support Numbers
+91-120-4730400 Ext. No.(401-479)
Sales Support Numbers
+91-120-4730400 Ext. No.(401-479)

Technical support escalation Metrics

BrainPulse’s escalated support system has integrated with an idea of reducing efforts and time to get your technical queries resolved. Our technical team is categorized intelligently to take care of varied technical problems as per their priority, in a timely manner.

Level 1: Customer Care Team (available 24/7)

On entering our Customer Support section, a form will appear on your screen. Fill in your details and try to provide enough information required and relevant to resolve the issue. On submitting the form, a ticket will be generated in your name and you will be provided with a ticket number. Further updates will be provided to you on your registered email id or contact number. Your query will be answered and rectified within2 hours.
You may also mail us directly at

Level 2: If the problem does not get resolved within 2 hours

If the problem does not get resolved in 2 hours, clients can register their problem to the Level 2 with a NOTE suggesting ‘Further escalation required’. Level 2 has a team of experts who will try to resolve your problem within 6 hours. Updates can be received on your registered email address.
In case of an extremely critical and urgent problem, you reach instantly to the Level 2 by contacting us through our Live Chat or calling us at 0120 – 4730472 / 473.

Level 3: For Enterprise-Level Customers

If your problem does not get nay relevant solution in 6 hours, then you can contact our Level 3 team incorporating senior administrators. Enterprise-level customers, who have taken Dedicated, VPS and Cloud servers solutions from us, can directly get in touch with us through Level 3.

Level 3 Support Details
Mr. Mohit Mathur
Phone no: 0120 – 4730416 / 471

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